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Shipping, Returns & Warranty
We want ordering from Trail Tether to be simple. Here’s everything you need to know about shipping, returns, and our Lifetime Replacement Warranty.
Shipping
Choose the shipping option that works best for your order.
30-Day Returns
Need to make a return? You may request a return within 30 days of receiving your order.
Contact our team within 30 days of delivery to begin the return process.
Once your return request is received, we’ll provide the information needed to complete the return.
Lifetime Replacement Warranty
We stand behind the quality of Trail Tether products for the life of the product.
If your Trail Tether product has a defect covered by our Lifetime Replacement Warranty, contact us and we’ll review it for replacement.
Photos showing the defect are required when submitting a warranty request so our team can review the issue and determine the appropriate replacement.
Shipping Details
Standard shipping is available for $6 and is estimated to arrive within 5–7 days.
Need your order sooner? Expedited shipping is available for $18 with estimated delivery in 1–3 days.
Orders totaling $60 or more qualify for free standard shipping.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of Trail Tether's control.
Returns
Trail Tether accepts return requests made within 30 days of delivery.
To begin a return, contact our customer support team with your order information and let us know which item you would like to return.
Our team will provide the next steps for completing your return.
Lifetime Replacement Warranty
Trail Tether products are backed by our Lifetime Replacement Warranty.
If you believe your product has a defect, contact us with your order information and a description of the issue.
Clear photos showing the defect are required for all warranty requests. These photos allow our team to review the product and confirm the issue before issuing a replacement.
Once your warranty request has been reviewed and approved, we’ll work with you to arrange the appropriate replacement.
CONTACT TRAIL TETHER
How can we help?
For questions about orders, products, returns, warranty claims, or anything else Trail Tether, please contact us by email.
info@trailtether.comWe’ll respond within 24 hours on the next business day.
Email Trail Tether